Privacy Policy
Last updated: February 2026
This Privacy Policy explains how primebesthouse.com collects, uses, and protects your information when you use our website.
1. Information we collect
We may collect information you provide when contacting us (e.g. email address). We may also collect technical data such as IP address, browser type, and pages visited, including via cookies as described in our Cookie Policy.
2. How we use your information
We use the information to operate and improve the website, respond to enquiries, and comply with legal obligations. We do not sell your personal data to third parties.
3. Cookies
We use cookies for essential functionality and, with your consent, for analytics or preferences. You can manage your choices via our Cookie Policy and cookie banner.
4. Third-party links
Our site contains links to external casino sites. Those sites have their own privacy policies; we are not responsible for their practices.
5. Data retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this policy or as required by law.
6. Your rights
You may have rights under applicable law to access, correct, or delete your personal data, or to object to or restrict processing. Contact us at info@primebesthouse.com to exercise these rights.
7. Changes
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last-updated date. We encourage you to check this page periodically. Your continued use of the site after changes are posted constitutes your acceptance of the updated policy.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security but we strive to protect your information in line with industry practice.
9. International transfers
Your data may be processed in the United Kingdom or in countries where our service providers operate. Where we transfer personal data outside the UK or the European Economic Area, we ensure appropriate safeguards are in place where required by law, such as standard contractual clauses or adequacy decisions. You may request details of the mechanisms we use for such transfers by contacting us.
10. Children
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.
11. Data we do not collect
We do not collect sensitive personal data (such as health, race, or political opinions) unless you voluntarily provide it when contacting us and we have a lawful basis. We do not require you to create an account to browse our site. We do not collect payment card details; any transactions with third-party casino operators are governed by their own privacy policies.
12. Automated decision-making
We do not use your personal data for automated decision-making or profiling that produces legal effects or similarly significantly affects you. Any analytics we use are for aggregate understanding of site usage, not to identify or profile individual users.
13. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. In the UK, the relevant authority is the Information Commissioner's Office (ico.org.uk). We would appreciate the opportunity to address your concerns first; please contact us at info@primebesthouse.com before escalating.
14. Contact
For any questions about this Privacy Policy or our data practices, please contact us at info@primebesthouse.com. We will respond to legitimate requests within a reasonable time and in accordance with applicable law. When contacting us, please include enough detail for us to identify you and your request (e.g. the email address you used, or the nature of the data in question). We may need to verify your identity before processing certain requests.